Privacy Policy for Ava Listens

Last updated: October 8, 2024

This Privacy Policy outlines the types of personal information Ava Listens collects, how we use, share, and protect that information, and your rights regarding your personal information. By using our services, you agree to the practices described in this Privacy Policy.

Information We Collect

• Personal Information: This includes your name, phone number, email address, and any other information you provide that can personally identify you.
• Usage Data: We collect information on how you interact with our services, including SMS logs (such as timestamps and message content), IP addresses, device information (such as device type, operating system, and unique device identifiers), and browser types. This data helps us improve service reliability and optimize user experience.
• Communication Data: This includes the content of your conversations via our SMS platform, which helps Ava provide personalized support.

How We Use Your Information

• To Provide Our Services: Your personal information is essential for Ava to deliver effective CBT-based support, respond to your messages, and assist with your well-being.
• Service Improvements: We analyze usage data to improve Ava's responses and user experience.
• Communication: We use your contact details to send important updates related to the service, such as new features, service interruptions, or support information.
• Compliance with Legal Obligations: We may use your information to comply with applicable laws and regulations.

How We Share Your Information

• Third-Party Service Providers: We may share your information with trusted third-party service providers who assist in delivering our services (e.g., hosting providers, communication tools). These third parties are bound by confidentiality agreements.
• Legal Requirements: We may disclose your personal information if required to do so by law, court orders, or other legal processes.

Data Protection

We use industry-standard security measures, such as encryption, secure servers, and firewalls, to protect your data from unauthorized access, use, or disclosure. However, please note that no transmission over the internet is entirely secure, and we encourage you to use secure internet connections and keep your credentials safe.

Cookies and Tracking Technologies

Our website may use cookies to improve user experience, provide functionality, and gather analytics. These cookies may include functional cookies, analytics cookies, and performance cookies. You can control cookies through your browser settings to manage your preferences.

Children's Privacy

Ava Listens is not intended for individuals under the age of 18. We do not knowingly collect information from minors. If you believe we have inadvertently collected such information, please contact us immediately.

Your Rights and Choices

• Access and Correction: You may request access to or correction of your personal information at any time.
• Opt-Out: You can opt out of receiving promotional messages by following the instructions in our communications.
• Data Deletion: If you wish to delete your personal information, contact us. We will comply, subject to any legal obligations we may have, such as retaining certain data for regulatory or legal purposes.

California Residents

Under the California Consumer Privacy Act (CCPA), California residents have the right to request information regarding data collection and sharing practices. You may also request deletion of your personal data, subject to legal exceptions.

Changes to This Privacy Policy

We may update this Privacy Policy occasionally. Any changes will be posted on this page with the updated date. Please review it periodically for any updates.

Contact Us

For questions, concerns, or to exercise your privacy rights, contact us at privacy@avalistens.com.

By using Ava Listens, you consent to our Privacy Policy.